Description
Baptist Health is the region's largest not-for-profit healthcare organization, with 12 hospitals, over 29,000 employees, 4,500 physicians and 200 outpatient centers, urgent care facilities and physician practices across Miami-Dade, Monroe, Broward and Palm Beach counties. With internationally renowned centers of excellence in cancer, cardiovascular care, orthopedics and sports medicine, and neurosciences, Baptist Health is supported by philanthropy and driven by its faith-based mission of medical excellence. For 25 years, we've been named one of Fortune's 100 Best Companies to Work For, and in the 2024-2025 U.S. News & World Report Best Hospital Rankings, Baptist Health was the most awarded healthcare system in South Florida, earning 45 high-performing honors.
What truly sets us apart is our people. At Baptist Health, we create personal connections with our colleagues that go beyond the workplace, and we form meaningful relationships with patients and their families that extend beyond delivering care. Many of us have walked in our patients' shoes ourselves and that shared experience fuels out commitment to compassion and quality. Our culture is rooted in purpose, and every team member plays a part in making a positive impact – because when it comes to caring for people, we're all in.
Description:
Program Manager for the Patient Safety and Process Improvement will be responsible for driving the patient safety and quality agenda for the department and collaborative assigned. Maintains employees in continuous survey readiness. Promotes safe care by keeping patient safety as a focus of all unit operations and clinical practices. Will serve as a clinical consultant to peers in area of specialty for health care system.
- Direct Impact on Patient Care – Every decision we make directly affects patient safety, surgical outcomes, and overall experience.
- Leading a Highly Skilled Team – Mentor and support staff, foster professional growth, and build a cohesive, motivated team.
- Driving Key Performance Indicators (KPIs) – This includes monitoring surgical throughput, on-time starts, patient safety metrics, infection rates, and staff satisfaction to ensure measurable results.
- Improving Culture & Engagement – Creating a positive, recognitions, collaborative, and accountable culture is a priority. We celebrate achievements and address challenges proactively.
- Team-Building and Staff Development – Regular huddles, mentorship, training sessions, and team-building initiatives strengthen relationships and improve performance.
- Fast-Paced, Purpose-Driven Work – The surgical environment is dynamic, requiring quick thinking, coordination, and adaptability while prioritizing safety.
- Collaboration With Multidisciplinary Teams – We work closely with surgeons, anesthesia, sterile processing, and hospital leadership to drive organizational improvements.
- Leading Through Innovation & Continuous Improvement – We as a team guide the team through new technologies, evidence-based practices, and process improvements to enhance patient care and operational efficiency.
Estimated range for the position is $96,682.12-145,023.71/yr depending on experience.
Qualifications:
Bachelors of Science in Nursing Required: Master of Science in Nursing preferred. Must hold a specialty-specific certification applicable to the perioperative domain, such as CNOR, CPAN, CAPA, CSSM, CNAMB, CBSPD, HSPA, etc. Must have a strong clinical background and at least 5 years of RN clinical experience. Ability to demonstrate systems thinking and skill in driving outcomes utilizing project management tools and ability. Program Manager for the Patient Safety and Process Improvement will have significant experience and knowledge of national standards, core measures, best practice guidelines and the principles and practice of safety science.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
